Mr. Rajesh Dogra is a Tata veteran and is the Chief Customer Experience Officer & Global Head of Airport Operations at Air India. Mr. Dogra comes with diverse global experience of incubating and executing hyper scale, IT - enabled, operations - driven public services delivery and large transformation programs. He is widely known in the industry for his contribution in transforming passport services for the Govt of India as the Global Program Director of Passport Seva Program of Ministry of External Affairs in partnership with Tata Consultancy Services [TCS]. In his current role, Mr. Dogra is spearheading several initiatives at Air India across the global network focusing on customer experience and airport operations transformation which have started reflecting early results.