Our Services


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PASSENGER HANDLING

With the right people having the right expertise that meet our customers' needs, we provide check in services, gate arrival & departure services along with staffing the transfer & customer service counters.

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BAGGAGE HANDLING

Working as a liaison between airlines & passengers, we at AISATS ensure proper & efficient delivery, offloading, prioritizing & transferring of your baggage.

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LOAD CONTROL, FLIGHT OPS

Our well trained staff undertakes preparation & distribution of flight documents (loading instructions, load sheets, weight & balance charts, etc.) & communicates the same to the carrier. In addition to this, flight movements are also monitored.

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RAMP OPS, CABIN CLEANING

We provide ramp/apron services such as marshalling, towing, air conditioning, air start units, handling gate checked baggage, ground power, passenger steps, etc. We also provide lavatory & water services.

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CARGO HANDLING

Besides passenger and ramp services, AISATS also provide cargo services at Bengaluru, Delhi (cargo supervision only), and Thiruvananthapuram (export cargo only). At Bengaluru, AISATS has its own Airfreight Terminal, which is Good Distribution Practices (GDP) and TAPA (Transported Asset Protection Association) Class A certified. The facility, which is equipped to handle all types of cargo, has a capacity of 210,000 tonnes per year and was the first in India to be equipped with Automated Storage and Retrieval System (ASRS), Elevated Transfer Vehicle (ETV), Very Narrow Aisle (VNA) equipment, and carton clamps for its forklifts.

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PERISHABLE CARGO HANDLING

A One stop shop for all cargo needs, AISATS COOLPORT is India’s 1st integrated on-airport perishable cargo handling centre at Kempegowda International Airport Bengaluru. The state-of-the-art, 11,000sqm facility has a handling capacity of 40,000 tons per annum. It has comprehensive cold storage solutions with 17 dedicated cold rooms and has the capability to handle a wide range of perishable commodities including flowers, pharmaceutical products, frozen food products, seafood, poultry, meat and fresh produce such as vegetables and fruits. It will ensure end to end cold chain solution in India.

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HANDLING CHARTER, VIP AND DIVERTED FLIGHTS

We bring to you a host of comprehensive services including special handling of Passenger & Ramp Services for Business Jets, Adhoc Freighters and Charter Flights. Our top-notch resources and skilled manpower ensure a holistic approach towards handling services right from obtaining requisite approvals from regulatory authorities for provision of all requested orders at the airport to including assisting in slot approvals, payments to the Airport Operator/Airport Authority of India.

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MEET & ASSIST SERVICES

For passengers who require personalized assistance through the airport controls, please do let us know. Our staff is well-trained to provide the highest standards to service and to cater to your needs right from the time you reach the airport till you depart on your flight and once you disembark from your flight till you leave the airport.

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AUTOMATED EXTERIOR AIRCRAFT CLEANING

Air India SATS Airport Service Private Limited brings to India Automated Exterior Aircraft cleaning facility at Indira Gandhi International Airport, Delhi to enhance aircraft exterior cleaning experience of the airline customers. The cutting edge technology will improve the quality of exterior cleaning and will significantly reduce number of resources and man hours deployed during conventional manual cleaning. This specially designed for narrow body aircraft has built in safety features designed to prevent accidental personal injury or aircraft damage.

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