Our Services

With the right people having the right expertise that meet our customers' needs, we provide check in services, gate arrival & departure services along with staffing the transfer & customer service counters.

Working as a liaison between airlines & passengers, we at AISATS ensure proper & efficient delivery, offloading, prioritizing & transferring of your baggage.

Our well trained staff undertakes preparation & distribution of flight documents (loading instructions, load sheets, weight & balance charts, etc.) & communicates the same to the carrier. In addition to this, flight movements are also monitored.

We provide ramp/apron services such as marshalling, towing, air conditioning, air start units, handling gate checked baggage, ground power, passenger steps, etc. We also provide lavatory & water services.

Besides passenger and ramp services, AISATS also provide cargo services at Bengaluru, Delhi (cargo supervision only), and Thiruvananthapuram (export cargo only). At Bengaluru, AISATS has its own Airfreight Terminal, which is Good Distribution Practices (GDP) and TAPA (Transported Asset Protection Association) Class A certified. The facility, which is equipped to handle all types of cargo, has a capacity of 210,000 tonnes per year and was the first in India to be equipped with Automated Storage and Retrieval System (ASRS), Elevated Transfer Vehicle (ETV), Very Narrow Aisle (VNA) equipment, and carton clamps for its forklifts.

A One stop shop for all cargo needs, AISATS COOLPORT is India’s 1st integrated on-airport perishable cargo handling centre at Kempegowda International Airport Bengaluru. The state-of-the-art, 11,000sqm facility has a handling capacity of 40,000 tons per annum. It has comprehensive cold storage solutions with 17 dedicated cold rooms and has the capability to handle a wide range of perishable commodities including flowers, pharmaceutical products, frozen food products, seafood, poultry, meat and fresh produce such as vegetables and fruits. It will ensure end to end cold chain solution in India.

We bring to you a host of comprehensive services including special handling of Passenger & Ramp Services for Business Jets, Adhoc Freighters and Charter Flights. Our top-notch resources and skilled manpower ensure a holistic approach towards handling services right from obtaining requisite approvals from regulatory authorities for provision of all requested orders at the airport to including assisting in slot approvals, payments to the Airport Operator/Airport Authority of India.

For passengers who require personalized assistance through the airport controls, please do let us know. Our staff is well-trained to provide the highest standards to service and to cater to your needs right from the time you reach the airport till you depart on your flight and once you disembark from your flight till you leave the airport.

Air India SATS Airport Service Private Limited brings to India Automated Exterior Aircraft cleaning facility at Indira Gandhi International Airport, Delhi to enhance aircraft exterior cleaning experience of the airline customers. The cutting edge technology will improve the quality of exterior cleaning and will significantly reduce number of resources and man hours deployed during conventional manual cleaning. This specially designed for narrow body aircraft has built in safety features designed to prevent accidental personal injury or aircraft damage.

At AISATS, we care and that’s why we keep purpose at the very centre of our business. We are delighted to share our most recent introduction in cabin cleaning. The ‘UV – VECTOR Air’ - a UV-C technology based robotic device designed specifically for disinfecting aircraft seats, and interiors thoroughly. AISATS is the first Groundhandler in India to introduce this service and we are currently offering this solution from Delhi. Environment-friendly and chemical-free this aircraft cabin sanitization method will sterilize the cabin surfaces in under 7 mins. At the forefront of Redefining Groundhandling services is our insatiable urge to do more and be more. We are here to enable safe journeys.

AISATS COOLPORT INDIA'S FIRST INTEGRATED ON-AIRPORT PERISHABLE CARGO HANDLING CENTER AT BENGALURU Air India SATS Airport Services Private Limited, India's premier airport services company will be coming up with ‘AISATS COOLPORT' - India’s first integrated on-airport perishable cargo handling centre at Kempegowda International Airport, Bengaluru. AISATS COOLPORT, with its new state-of-the-art facility, will meet the ever-increasing demands and handling requirements of temperature-sensitive cargo by providing modern cold storage infrastructure and processes to maintain an unbroken cold chain. It will also enhance Karnataka’s status as the pharmaceutical and perishable hub of India. WHAT’S COOL ABOUT AISATS COOLPORT This integrated facility, will be a One Stop Shop comprising of State-of-the-art Drug Controller lab facility Plant Quarantine Inspection and Certification facility Custom Clearances End to end solutions for Cool Chain handling KEY FEATURES OF AISATS COOLPORT Total site area 114,000 sq. ft. Total sterile area for Export 19,385 sq. ft. Total area for Import 10,453 sq. ft. Design capacity 40,000 tons per annum Cold Storage infrastructure 17 dedicated cold rooms with adjustable temperature from -25 to +25° Celsius In addition to the above, AISATS COOLPORT will have the following special features: Acceptance / Handling / Storage / Buildup under ambient temperature of 20 to 25° Celsius. Data loggers / buzzer alarms to monitor product requirement with logger reports. Air sealed Truck Docks Material Handling System will have PRD’s with weighing machines, Caster deck and Refrigerated Queue Lanes with temperature 2 to 8° Celsius for unitized shipments (MDP/ LDP) OTHER FEATURES OF AISATS COOLPORT Dedicated X-ray machine for Pharma and Perishable Cargo Handling of Envirotainers Cool Trolleys to maintain temperature during transport from COOLPORT to the aircraft and vice versat Thermal Blanket / Dry Ice / Batteries available on request Energy efficient LED lighting at warehouse Other Value Added Services as required In a nutshell, AISATS COOLPORT will promote and further boost Export & Import of temperature sensitive products via Bengaluru. For any queries on AISATS COOLPORT, please contact at coolport@aisats.in